Open Box Deals
As a leading musical instrument retailer, we sell tens of thousands of brand new instruments and accessories each year.
When we advertise an item as “new”, that means “NEW”.
A new item from the Instrument store:
- Has not been played by anyone else (but may have been inspected and setup by our techs)
- Has not been in our showroom as a store demo
- Has not been returned by customer
- Comes with a full manufacturer’s warranty
We strive to make our customers happy and the nature of online retail sales today results in a small percentage of items that are returned by our customers. Customers change their minds, order by mistake or return unwanted gifts. More than 99% of the time, the item is returned to us in perfect condition. We will not resell these items as new. Items that fit this description are called “Open Box”.
We describe our “Open Box” items several ways:
A Stock – This is an item which is in mint condition. It is a virtually a new instrument and may come in blemished packaging. We guarantee you will be thrilled with an “A-Stock” item and we include our 30 Day Satisfaction guarantee
B Stock – This is an item which is in excellent condition, usually a customer return or store demo model. We usually consider these to have less than a few hours of use. The may be a cosmetic blemish and may come in non-original packaging. We guarantee you will be thrilled with a “B-Stock” item and we include our 30 Day Satisfaction guarantee
Customer Return – This is an item that has been returned by a customer and is in Like New Condition. The packaging is most likely blemished and the item may have a blemish but will function 100% perfectly. We guarantee you will be thrilled with a “Customer Return” item and we include our 30 Day Satisfaction guarantee
Used – This is an item that has been returned by a customer and has more than a few hours of use. For items on our website, we only offer “Used” items, which we would rate a 9 out of 10 scale or higher. Any item we consider lower than a 9 out of 10 will not be sold on our website and we may offer it in-store or on eBay. We guarantee you will be thrilled with a “Used” item and we include our 30 Day Satisfaction guarantee
We are a family owned business and we are dedicated to enriching people’s lives through music. We want to make you happy and make playing music affordable. We hope to keep you as a repeat customer for years to come.
Call us at (800) 884-9216 or (631) 489-9000 and we will be glad to assist you with your purchase.