When an item is sold as new and unused, the Instrument Store will accept returns for 30 days after an order is received by the customer. All return requests must have a valid RMA # which can be obtained by email or by calling our customer service number. Returns without an RMA number cannot be processed. The reason for return must be clearly stated when applying for an RMA number. The return shipment must be postmarked within 30 days of delivery of the item to the customer.
The maximum amount of any refund is the cost of the purchased item, including sales tax, if applicable, and excluding any shipping and / or handling charges.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
The customer must incur the cost of shipping the item back to The Instrument Store. The return shipment must be with a standard carrier such as UPS, USPS, Fedex or DHL and service type should have a reasonable delivery time. Return signature is required for proof of delivery to The Instrument Store.
We can only accept items that are returned without signs of wear and tear and with all of the original contents and packaging. Products in less-than-new condition, or without original packaging will automatically be charged a restocking fee of 20%.
Occasionally items are sold as “demos”, “as-is”, “used” and “final sale”, these items are not returnable. Items sold in this manner are clearly stated as such at the time of purchase.
For health reasons, some items such as harmonicas and opened boxes of reeds cannot be returned. Returned musical instrument mouthpieces incur a 20% restocking fee because they cannot be resold as new.
When exchanging an item, the original item must be returned and accepted by The Instrument Store, prior to the replacement.
A standard order can be cancelled at any time, if the item has not been shipped from our warehouse. If the item has shipped, we will make every attempt to have the item returned by the carrier before delivery to the customer. If we are successful, there is no penalty or restocking fee. If we are not successful and the product is delivered, then the standard return policy stated above applies. Special ordered products may not be returnable or may incur a restocking fee. If applicable, this will be stated on the original invoice.
Our address for return shipping is:
The Instrument Store
81H East Jefryn Blvd
Deer Park, NY 11729